Terms And Conditions

1. Introduction

Welcome to the Terms and Conditions page of our E-commerce Section at Lifemate Furniture.

We understand that clarity and transparency are essential in ensuring a seamless and enjoyable shopping experience for our valued customers. These terms and conditions cover a wide range of important aspects which govern the use of Lifemate Nigeria Limited's website, mobile app, and other online platforms. They include delivery, refunds, returns, gift, payment methods, promotions, our credit and wallet systems, and many more.

Please read carefully before using our services.

2. User Agreement 

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions, our privacy policy, and any other guidelines posted on our website or mobile app. Your compliance with these terms is crucial to maintaining a secure and dependable online platform for all our valued customers.

2.1. Company Information: Lifemate Nigeria Limited is a registered company in Nigeria under the relevant laws and regulations.

2.2. Access and Use:

2.2.1. You must be of legal age to use our services. If you are a minor, you may use our platforms only with the involvement of a parent or guardian.

2.2.2. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

2.2.3. Lifemate Nigeria Limited reserves the right to refuse service, terminate accounts, or cancel orders at our discretion. 

2.3. Products and Pricing:

2.3.1. Product descriptions, specifications, and pricing are subject to change without notice.

2.3.2. We make every effort to display accurate and up-to-date information; however, errors may occur. In the event of an error, we reserve the right to correct it and revoke any orders placed with incorrect pricing.

2.4. Privacy Policy: Your use of our services is also governed by our Privacy Policy, which can be found on our website and mobile app.

2.5. Dispute Resolution: We will do our best to ensure all disputes or claims arising from your use of our services and online platforms are amicably resolved. However, in cases where all amicable options have been exhausted, such disputes will be resolved under Nigerian law and in Nigerian courts.

2.6. Changes to Terms and Conditions: Lifemate Nigeria Limited reserves the right to make changes or updates to these terms and conditions at any time without prior notice. It is the responsibility of the customer or user to review our policies periodically for any modifications. Continued use of our website, mobile app, or services after any policy changes constitutes acceptance of those changes.

2.7. Contact Information: We can be reached via any of the contacts here.

3. Delivery Policy 

At Lifemate Furniture, we are committed to ensuring a seamless and satisfactory delivery experience for our valued customers. While buying furniture from us, we will do our best to ensure that delivery to your desired location in Nigeria will not be a heavy burden to you. 

For clarity purposes, we have outlined our delivery guidelines as follows:

3.1. Free Delivery: We offer free or highly discounted delivery to many states and areas where we have Showrooms in Nigeria. To understand the specifics of our current offers, please refer to our dedicated blog post on our free delivery promotions at the time of your purchase.

3.2. Discounted Delivery For Other Areas: For areas where we don't have Showrooms in Nigeria, the delivery fee will be calculated based on the location and size of the items in your order. We aim to keep this cost as reasonable as possible while ensuring the safe delivery of your Furniture.

3.3. Inspect Before Acceptance: We strongly advise all customers to thoroughly inspect their products before signing the Waybill. Your signature serves as confirmation that the goods have been delivered in good condition. If possible, ensure the opening of the original package of items delivered to you is done by our Installation officer who will be assigned to you and keep the package in a safe place. 

3.4. Post-Delivery Responsibility: After signing the Waybill, any defects or damages that arise will not be the responsibility of Lifemate Furniture. We encourage you to carefully follow up with the installation process to avoid any inconveniences thereafter.

Our goal is to make your online furniture buying experience as smooth and satisfying as possible. If you have any questions or require further clarification regarding our delivery policy, please don't hesitate to contact our customer support team.

 

4. Promotions And Gifts Policies

At Lifemate Furniture, we take immense pleasure in rewarding our valued customers through our exciting promotions and gift offerings. While we strive to make your shopping experience memorable, it's important to be aware of our gift and promotions policies:

4.1. Promotions: Each of our promotional sales comes with its terms and conditions and they can be found on our dedicated promotions Blog page. Please carefully review the terms and conditions associated with each promotional campaign. These terms provide specific information on how to qualify for gifts and any particular requirements.

4.2. Gifts: We regularly organize promotional sales and offer exciting gifts to show our gratitude for your support. While we strive to meet the demand for these gifts, here are some essential points to keep in mind:

4.2.1. Gift Availability: We make every effort to anticipate the demand for our promotional gifts and stock a sufficient quantity. However, during high-demand periods, such as promotional sales, there might be instances where demand exceeds our expectations. In such cases, we may experience delays in gift delivery or a temporary shortage of specific gift items.

4.2.2. Gift Variations: Our gifts often come in various styles, colors, or options. We appreciate that individual preferences may differ. Due to high demand for certain colors or styles, we may occasionally run out of stock for specific variations. Our team is committed to offering suitable alternatives if your desired item or any of its attributes is temporarily unavailable. Your flexibility and understanding during this process will be highly appreciated.

4.2.3. Fair Gift Distribution: To ensure fairness to all our customers, gifts are typically distributed on a first-come, first-served basis. We recommend early participation in our promotions to secure your preferred gift. In situations where a gift runs out due to high demand, we will do our best to provide you with a comparable alternative.

4.2.4. Gift Redemption Period: Each promotional campaign may have its redemption period. It's essential to redeem your gift within the specified timeframe to guarantee its availability. Our dedicated promotions Blog page will mostly give full details on each of our promotional offerings.

4.3. Communication on Promotions: We maintain open and transparent communication during promotional periods via several channels, keeping you informed about gift availability and any potential delays. Our dedicated Customer Support team is always ready to assist you with questions or concerns related to our gift policies.

We value your loyalty and trust. Our gift policies are designed to enhance your shopping experience while ensuring fairness and transparency for all our customers. We appreciate your understanding and cooperation in adhering to these policies.

5. Payment Policy

We aim to provide a seamless and secure payment experience for our valued customers. Our payment policy outlines the various payment methods we accept as well as the process of confirming such payment with the effect each method has on your order, all ensuring your convenience and peace of mind while shopping with us: Check our accepted Payment Methods below:

5.1. Online Payment:

5.1.1. Credit/Debit Cards: We accept major credit and debit cards, providing a secure and efficient online payment option.

5.1.2. Bank Transfers: You can make payments through direct bank transfers for your purchases. Please ensure to include your order details when initiating the transfer.

5.2. Onsite Payment:

5.2.1. Cash: We welcome cash payments at our Showrooms. Ensure you get a receipt for your transaction from our staff that processed your payment. 

5.2.2. POS Payment: Conveniently pay with your credit/debit card at our physical stores using Point of Sale (POS) terminals.

5.3. Payment Security: We prioritize the security of your payment information. Our online payment gateway is encrypted and adheres to industry-standard security protocols to protect your data.

5.4. Payment Confirmation: For online payments, you will receive an immediate confirmation of your transaction. Please retain this confirmation for your records. Payments made through bank transfers may take some time to reflect in our system. We recommend providing proof of payment to expedite order processing.

5.5. Payment Receipts: You will receive an official payment receipt for all your purchases, regardless of the payment method. Please keep these receipts for reference and warranty purposes.

5.6. Payment Disputes: If you encounter any issues or discrepancies with your payment, please contact our Customer Support team promptly. We are here to assist you in resolving any payment-related concerns.

6. Points and Wallet Systems Policies

At Lifemate, we are committed to enhancing your shopping experience through our Points and Wallet systems. These policies outline how these systems work and ensure transparency and fairness in their usage.

6.1. Points System: Our Points System rewards customers for specific actions that contribute to our growth. We reserve the right to allocate points for any purpose we deem fit and adjust the value of awarded points as needed at any time.

6.1.1. Points Values: We retain the right to modify and update our Points and Wallet Systems policies as necessary especially in terms of the value we assign to points. Any changes will be communicated through appropriate channels.

6.2. Wallet System: We also operate a form of virtual wallet system to enhance client unhindered access to the records of especially partial payment for items. Please note that to utilize our Wallet System, customers must create a standard user account through our website or mobile app.

6.2.1. Funding Your Wallet: Any credit added to your wallet must be verifiable through any of the payment options outlined in our Payment Policy. Ensure you retain verifiable payment proof for auditing and account authentication purposes.

6.2.2. Debiting Your Wallet: We reserve the right to manually or automatically debit your wallet for various purposes, including payments for orders, refunds, or other adjustments.

6.2.3. Order Placement with Wallet Funds: For any order placed using funds from your wallet, a thorough background verification process will be conducted. This may involve confirming your phone number, email address, delivery address, and more.

We appreciate your trust in Lifemate Furniture and look forward to continually enhancing your shopping journey with our innovative systems.

7. Returns & Refunds

At Lifemate Furniture, we strive to ensure your complete satisfaction with every purchase. We understand that there may be circumstances where you need to request a refund. Below are the conditions under which a refund request may be warranted:

7.1. Damaged or Defective Items: You may request a refund for an item if it meets the following conditions:

7.1.1. An item has sustained physical harm or deterioration, resulting in a condition that impairs its appearance, functionality, or structural integrity that the customer has enough proof that such damage must have come from us.

7.1.2. The item is in its original condition, with all tags and packaging intact.

7.1.3. The item is not a custom-made or personalized product.

Once these conditions are met;

7.1.4. Please contact our Customer Support team within Twenty-One[21] days of receiving the item so we can assess the item to determine the validity of the claim.

7.1.5. Once the claim is valid, we will arrange for a return, or replacement, or refund.

7.2. Incorrect or Incomplete Orders:

7.2.1. If you receive an incorrect item or your order is incomplete, please notify us immediately with enough proof.

7.2.2. Once the claim is verified, we will rectify the issue by sending you the correct items or completing your order, as applicable.

7.3. Cancelled Orders:

7.3.1. If you wish to cancel an order after making payment and, before items have been shipped, please contact us as soon as possible with proof of payment.

7.3.2. We will process the cancellation and issue a refund, subject to a 20% processing fee deduction on the total amount paid.

7.4. Other Circumstances:

7.4.1. Refund requests for reasons other than those mentioned above will be considered on a case-by-case basis.

7.4.2. Our Customer Support team will work with you to assess the situation and determine an appropriate resolution.

7.4.3. Please note that every refund is subject to 20% processing fee deduction on the total amount paid.

7.5. Refund Timeline

7.5.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

7.5.2. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 14[Fourteen] Working days after approval.

We are dedicated to ensuring your satisfaction with our products and services, and we will do our best to address any concerns or issues you may encounter in the process of transacting with us.

At Lifemate Furniture, your satisfaction is our top priority.

7.5.3. Applicable Warranty

All non-electronic products  have Two(2) Years warranty.  Please not that this warranty does not cover self induced damages. The assessment of every warranty claim is done on a case-by-case basis and is subject to our approval.

 

8. Disclaimer

8.1. Accuracy of Information: While we make every effort to ensure the accuracy of the information presented on our website, mobile app, and promotional materials, we cannot guarantee that all content is error-free, complete, or up-to-date. We reserve the right to correct any inaccuracies or omissions and to update information as needed.

8.2. Third-Party Links: Our website and mobile app may include links to third-party websites or resources. We are not responsible for the content, policies, or practices of these third-party sites. Accessing and using such links is at the user's own risk, and we encourage users to review the privacy policies and terms of service of any third-party websites.

8.3. Contact Us: If you have any questions, concerns, or comments regarding our policies or any other aspect, please feel free to contact our Customer Support team via any of the contacts here. We are here to assist you and address any inquiries you may have.

Thank you for choosing us as your preferred furniture provider.

Last Updated: 29th September, 2023.

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